What Our Clients Had to Say in September 🏡✨

September was a busy month for The Friend Team here in Rochester and the Finger Lakes, and we couldn’t be more grateful for the incredible clients who trusted us with their home journeys. From first-time buyers to seasoned sellers, families across Monroe, Ontario, and surrounding counties shared their experiences — and their words mean the world to us.

Here’s a look at what clients had to say this past month:

Stress-Free Selling and Buying

Christopher shared how simple the selling process felt:

“They made the house selling process super simple for us and communication was great. The approach to pricing was clearly explained. Thank you to the team!”

Teddy also had an “unbelievably stress-free and enjoyable” home-buying experience with Jess Kouzan and the team, highlighting how smooth the private showings and offer process were.

Guiding First-Time Buyers with Care

Cristina appreciated the patience and clarity:

“Great experience with Jess and the Friend Team, especially as a first-time home buyer. She thoroughly explained the process so we felt prepared for each step.”

Elizabeth echoed this, saying:

“10/10 all around!! As a first-time homebuyer, I knew absolutely NOTHING about buying a home. Leslie, Christine, and the team made it all possible.”

Support Through Tough Markets

Carmela raved about her success in Brighton:

“This realty group is AMAZING. Leslie helped me navigate this complicated market and always treated me with such respect and patience. I finally found my dream home and beat out multiple other bids!”

Alaa also praised Christine’s dedication:

“We did a lot of research before landing on The Friend Team. Christine was amazing from the very first interaction and kept our best interests first.”

Stepping in When It Matters Most

Moira shared:

“We hired them in a pinch and they swooped in with connection and care… They were transparent, thorough, intentional, and ended up selling our house within our timeline. We are so grateful.”

Timothy also applauded the team’s responsiveness and efficiency, calling us the “Best team available!” after selling in Perinton.

Going the Extra Mile

Jenny loved the team’s recommendations when buying and selling:

“The Friend Team was knowledgeable, helpful, and very nice ladies to work with… They made helpful recommendations along the way.”

Liz highlighted Jess’s attentiveness:

“Jess and the rest of the Friend Team were so incredibly helpful! They were there for me every step of the way and answered all my questions promptly!”

Catherine praised the professionalism when selling her home, while Jake C. and his family appreciated working with Abbey to sell their house this summer. Jake S. simply put it best: “I highly recommend The Friend Team if you’re looking to purchase or sell a home!”

A Month Full of Gratitude

From Rochester to Brighton, Perinton to Fairport, September was filled with moments that remind us why we do what we do — guiding families, celebrating wins, and making real estate feel personal.

With over 2,000 families served, $410M+ in sales, and 550+ five-star reviews, The Friend Team is proud to remain your trusted, women-owned real estate team serving Rochester and the Finger Lakes.

✨ Have a FRIEND on your side when you’re ready to buy or sell.